How can we help?
Billing & balance
What is Nexus and how is it charged?
Nexus is the platform currency. 1 Nexus ≈ one message or one generation unit. Packages never expire.
How do I top up?
Top-ups happen in the Telegram bot: pick a Nexus package and pay. The balance is shared between bot and web.
Do unused Nexus expire?
No, purchased Nexus stay on your balance with no expiry.
Generation
Which models are available in each studio?
Text — GPT, Claude, Gemini; Design — FLUX, DALL·E, Nano Banana; Video — Sora, Kling, Veo and more; Audio — Suno.
Why does generation take time?
Video and music are processed on the provider side. Status shows in the generation card; the result lands in your library.
Can I edit the result?
Yes: videos can be trimmed, joined, subtitled in the editor; images and tracks can be regenerated.
Account
How do I link Telegram?
Web login uses Telegram. The bot and web account are shared, with synced balance and history.
How do I change theme and language?
In Account: the Appearance card (Light/Dark/System) and the Language card (Русский/English).
How do I delete my account?
Message support via the Telegram bot — we'll delete the account and related data.